Refund, Resend and Returns Policy

As an affiliate marketer, Marwari Luxe does not directly sell products. We earn commissions by promoting products from third-party retailers, specifically through our partnership with CJ Dropshipping. This refund policy outlines the process for handling disputes related to products purchased through our affiliate links.

Our Role as an Affiliate

Marwari Luxe is an affiliate marketing website and does not directly handle product sales, shipping, or customer service. When you purchase products through our affiliate links, you are buying directly from CJ Dropshipping, our trusted fulfillment partner. We earn a commission for referring customers to CJ Dropshipping.

Partnership with CJ Dropshipping

1. Orders Delayed

For delayed orders, please contact CJ Dropshipping directly. We recommend:

• Tracking your order using the provided tracking number
• Contacting CJ Dropshipping customer service department
• Allowing adequate time for international shipping (7-30 business days for most products)

Special Cases:

• USA shipments: Considered delayed after 45 days
• Brazil shipments: Considered delayed after 110 days due to customs
• Special shipping methods: May have different delivery timeframes

2. Orders Not Received

If your tracking information shows the order was delivered but you haven't received it:

• Contact your local post office with the tracking number
• Obtain a non-delivery certification from the post office if required
• Check if the package was delivered to a neighbor or alternative address
• Contact CJ Dropshipping customer service with all relevant documentation

3. Products Damaged

If you receive a damaged product:

• Document the damage with clear photos or videos
• Contact CJ Dropshipping within 30 days of delivery
• Provide the order number and damage documentation
• Follow CJ Dropshipping's return process

4. Incorrect or Missing Products

If you receive incorrect or missing items:

• Contact CJ Dropshipping immediately with your order details
• Provide photos of the incorrect items received
• Include screenshots of the original order confirmation
• Follow CJ Dropshipping's process for corrections

5. Return Policy Through CJ Dropshipping

CJ Dropshipping offers a standard 30-day return policy for most items:

• Products must be in original condition and packaging
• Contact CJ Dropshipping customer service to initiate a return
• Follow their specific return instructions
• Return shipping costs may apply depending on the reason for return

6. How Marwari Luxe Can Help

While we don't handle the products directly, we're here to assist you:

• Provide CJ Dropshipping's contact information
• Help you locate your order details and tracking information
• Guide you through the dispute process with CJ Dropshipping
• Offer general advice on international shipping and customs

Important Information

Force Majeure

Neither Marwari Luxe nor CJ Dropshipping are responsible for delays or issues caused by events beyond our control, including but not limited to: natural disasters, epidemics, customs delays, strikes, wars, or government restrictions.

Return Process

If a return is required through CJ Dropshipping:

• Contact CJ Dropshipping first to obtain return authorization
• Follow their specific return instructions
• Package items securely to prevent damage during return shipping
• Keep all shipping documentation and receipts
• Note that international return shipping can be expensive and time-consuming

Unacceptable Disputes

The following disputes are typically not accepted by CJ Dropshipping:

• Buyer's change of mind or personal preferences
• Incorrect shipping addresses provided by the customer
• Failure to clear customs in certain countries
• Tracking information deleted by logistics companies
• Products detained due to customs or import restrictions

Contact Information

For assistance with affiliate-related questions or to be directed to CJ Dropshipping: